Phase 1 — Discovery
Week 1Agree what the redesign is actually for before anyone opens a design tool.
- Write one sentence on what the new site must achieve
- List the top three actions a visitor should take
- Audit the current site: best pages, worst pages, dead pages
- Pull baseline numbers (traffic, enquiries, conversion rate)
- Agree budget, deadline and who signs things off
- Owner
- Business owner + consultant
- Deliverable
- One-page brief with goals, audience and success measures